Privacy Policy

Effective Date: September 20, 2026
Last Updated: September 20, 2026

Rider Matrix (“Rider Matrix,” “we,” “us,” or “our”), a Texas company located at WayAustin, TX 78701, respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you visit our website or purchase from us (the “Service”). By using the Service, you agree to the practices described in this policy. This policy should be read together with our Terms and Conditions.

1. Information We Collect

1.1 Information You Provide

We collect information you give us directly, including when you:

  • Create an account or place an order (name, email address, phone number, billing and shipping address);
  • Complete a payment (payment details, which are collected and processed by our payment providers);
  • Contact customer support or submit a return or warranty request;
  • Submit a review or other content; and
  • Subscribe to our emails or promotions.

1.2 Information Collected Automatically

When you use the Service, we and our service providers may automatically collect:

  • Device and browser information, such as IP address, browser type, operating system, and language;
  • Usage information, such as pages viewed, products browsed, links clicked, and the referring website; and
  • Approximate location based on your IP address.

1.3 Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to keep your cart and account working, remember preferences, analyze site traffic, and measure marketing performance.

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect certain features, such as the shopping cart and checkout.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping, delivery, returns, and warranty support;
  • Send order confirmations, shipping updates, and service messages;
  • Respond to your questions and provide customer support;
  • Maintain and improve the Service, products, and user experience;
  • Send marketing communications, where permitted by law or with your consent;
  • Detect, prevent, and investigate fraud, abuse, and security incidents; and
  • Comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information for money. We share information only as described below:

3.1 Service Providers

We share information with trusted vendors who help us operate our business, such as payment processors, shipping and freight carriers, website hosting, analytics, email delivery, fraud prevention, and customer support providers. They may use your information only to perform services for us.

3.2 Manufacturers and Suppliers

If needed to fulfill an order or process a warranty claim, we may share your name, contact details, and order information with the manufacturer or supplier of your product.

3.3 Legal and Safety

We may disclose information when required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

3.4 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

4. Payment Information

Payments are processed by secure third-party payment providers. We do not store your full credit or debit card number on our servers. Your payment information is handled in accordance with the privacy policies and security standards of those providers.

5. Data Retention

We keep personal information for as long as needed to provide the Service, fulfill orders, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

7.1 Access, Correction, and Deletion

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. We may need to retain certain information as required by law or for legitimate business purposes.

7.2 Marketing Communications

You may opt out of marketing emails at any time by clicking the unsubscribe link in any message or by contacting us. We may still send you transactional messages about your orders.

7.3 State Privacy Rights

Residents of Texas and certain other states may have additional rights under state privacy laws, including the right to know what personal data is collected, to correct or delete it, to opt out of targeted advertising or the sale or sharing of personal data, and to appeal a decision about a privacy request. To exercise these rights, contact us using the information below. We will respond within the time required by applicable law and will not discriminate against you for exercising your rights.

Verifying Your Request

To protect your privacy, we may need to verify your identity before processing a request, which may include confirming information associated with your account or order.

8. Third-Party Websites

The Service may contain links to third-party websites, including manufacturers and payment providers. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

9. Children’s Privacy

The Service is intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after changes are posted means you accept the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact us at:

Rider Matrix
WayAustin, TX 78701
Email: support@ridermatrix.com